AutoShack.com Reviews

I bought front rotors for a 2004 f350. The rotors are poor quality. The autoshack rotors are 4lbs lighter. The spokes between the to wear surface (vented) are this and spaced to far apart and are horribly thin. These rotors will not have the kinetic energy dissipating mass required to have proper safe braking. dont buy these products . Autoshack would not take these back and refund my money.

I have purchased many parts from Autoshack in Canada and never had issues the customer service and the warranty is great ,every time I've needed something from lifetime warranty I got it in no time,for example I got brake pads and rotors for free after 4 years of usage they never asked any questions they just replaced it .Great place to buy parts at low prices ! THANK YOU AUTOSHACK

Bought quickstruts here before for my Toyota Echo, and had a good experience with the price and a couple of years good service from the parts. Just what I expected from parts costing way less than OEM.
Just bought new ones again for HALF the cost of the others, since they're on sale. Cool!
Seem to be the same good quality. I expect I'll get the same results.
Thanks AutoShack! I think you're doing pretty good.

DO NOT WASTE YOUR TIME OR MONEY!!
I repeat.
DO NOT WASTE YOUR TIME OR MONEY!!
This company ships fast and that's it. The customer service and return policies are garbage. Parts quality is a joke. If you need to cancel an order you have a 60 minute window. After that you will be told you pay the shipping. Even after telling them to cancel the order. They're terrible, dishonest, not trustworthy, and most of all unethical. If I was suffering from a terminal illness, and auto shack sold the cure for 2 cents. I would happily pass away with an extra 2 cents in my pocket.
Update- ahh look below for more of that fine customer service. Exactly the level of professionalism you've brought me to expect. My statement stands you're a terrible business. Your policies border on being predatory. I guess insults is the next logical step. You outright refused to offer any kind of solution earlier today. Also maybe you need to do some housekeeping. The reviews left at glassdoor are hilarious. Terrible to customers and employees. Sounds like a winning combo.

I was planning to buy a catalytic converter from this company and saw a lot of info about how your warranty will be void (example even if the metal got scratched), and nothing about how the product is gonna work and quality.
something didn't feel right and i checked the reviews on yelp, USreviews and trustpilot and a few others, 99% of the reviews are bad and customers are complaining about how they treat their customers like crap and how rude they are with people, they call customers morons and scam, based on that you can guess what kind of people work at the business. the good reviews are mostly fake reviews written by themselves that you can tell by just reading it. I wouldn’t risk my $$$ and buy from them, anyone else who wants to buy something from them should read other customer’s experience and decide if you want to go through all that.
Update: just a few of the places that shows their rating and trustworthiness
Yelp: 2 star out of 5
Trustpilot: 2.4 out of 5
Facebook: 1.5 star out of 5
Glassdoor.ca: 2.6 out of 5 (mentioning: disorderly, no room for growth, a disorganized company lacking leadership and vision)
RedFlagDeals: countless customers complaints
126 official complaint filed with better business bearue

Got what i orderd, deliverd fast, and no problems.

The staff care more about the warranty upsell then giving me good parts. Terrible company. Cheep parts.

i liked the company better when they were primechoice respecting warranty but now no warranty respected i been waiting 6 month to replace the part that has not arrived from china

Morons work there!!!! I specifically ordered Front Wheel Bearing Hubs and these morons sent me Rear wheel bearings!!!! Then tried to blame me for their mistake. And on top of all that they made me pay for return shipping...this company is the worst!!!!

To be honest so far my ordering experience and their website are amazing the prices are awesome. I will be honest after reading these reviews I am praying it's the same person leaving them over and over because if it isn't I am extremely worried about my order showing up that I placed today for a 2006 Ford Freestyle rear hub assemblies with rotors and brake pads. I can always come back and edit this review but for now everything was great I will be back :-) unless it goes well and then I won't be

Do not use Autoshack autp parts USA for parts if you need them for longer then 6 months!
My upper control arm ball joints have failed 7 days after the warranty was up and they would not do anything. All their customer service representative would do is refer me to the warranty policy. I understand i have 7 days past the maturity of the warranty, but the ball joints didn't just fail randomly today, they would have also been bad 7 days ago.
They would not even work out a deal on a replacement part at discounted rate.
I filed a customer service complain with EBAY.
DO NOT USE THIS COMPANY UNLESS YOU NEED TO JUST FLIP A CAR AND HAVE NO CARE ABOUT SAFETY. THESE ARE NOT SECOND, BUT THIRD HAND QUALITY PARTS.
Autoshack, you can find my order number at Ebay: 15-05225-28358
order June 14-2020 ( delivered June 17-2020)
Notice part failed 12-23-2020 ( 67 days )
I will continue to find other ways to leave your company reviews about your true nature so that future customers will not be put at risk like me.
Mike.
Update,
Autoshack, you know my email address.
I don't believe you will refund me because I have asked twice for a reconsideration.
See below.
Hello Michael,
We apologize for the inconvenience but it is out of the time frame of 6 month warranty. It is at time of purchase.
If you have any further questions please feel free to contact us and we will respond.
(This isn't true, currently haven't heard back on ebay playform)
Thank you,
Customer Service Representative,
AutoShack

I have never been treated and lied to so badly from any company in my life! Here it is : I ordered a CV joint driver side and was told by the mechanic its the wrong part. I called autoshack and they told me I have to take pics of the 2 parts side by side . I did. Then they told me I have to pay for the return of this 20 to 30 pound part! How should the customer have to pay for the return on their mistake. They went as far as to reassure me that they will take care of everything. Zach Campbell is a total liar and all the CSR that work there also lie and manipulate you in the way they reassure you. They then said it was my fault for ordering the wrong part! I just plugged in my info of the make of my vehicle. They said I used the wrong VIN # for my vehicle. Impossible since I never plugged in my VIN # info to purchase a part! LIES! I thought this was a good Canadian company to buy from.........was I ever wrong. I should have ordered from Rockauto. This is a scam company . They will send you the wrong part on purpose and its usually a damaged rebuilt crap part. Then they will tell you to pay for shipping . They will then lie to you and say your part is damaged and no refund!!!! Stay away fro AutoSHIT. They are thieves and liars. Horrible people and company . You should be ashamed of yourself. Stealing from Canadians ! How dare you deplorable people. Ottawa should be embarrassed to have you there. So many bad reviews from autoSHIT shack. Go to your local parts store instead.